Privacy Policy – Bounce Taupō

Last updated: June 2026

Bounce Taupō (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a booking.

1. Information We Collect

When you use our website, we may collect the following information:

  • Full name
  • Contact phone number
  • Email address
  • Billing and booking details
  • Booking dates, times, and selected equipment
  • Payment information (processed securely via third-party providers)
  • Any messages or enquiries submitted through our forms

We do not store full credit card details on our website.

2. How We Use Your Information

We use your information to:

  • Process and manage bookings
  • Confirm and communicate your booking details
  • Provide customer support
  • Send booking confirmations and updates
  • Manage payments and refunds
  • Improve our services and website experience

3. Sharing Your Information

We only share your information when necessary to operate our business, including:

  • Payment processors (e.g. Stripe, PayPal, or similar secure gateways)
  • Email service providers used to send booking confirmations
  • Google Calendar integration (for booking scheduling purposes)

We do not sell or rent your personal information to third parties.

4. Email & Communication

By making a booking or submitting an enquiry, you agree that we may contact you regarding:

  • Your booking
  • Payment information
  • Service updates or changes

You may also receive transactional emails related to your booking.

5. Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

However, please note that no method of online transmission or storage is 100% secure.

6. Cookies & Website Tracking

Our website may use cookies and analytics tools to:

  • Improve website performance
  • Understand visitor behaviour
  • Enhance user experience

You can disable cookies in your browser settings if you prefer.

7. Third-Party Services

Our website may use trusted third-party services, including:

  • WooCommerce (booking system)
  • Google Calendar (booking scheduling)
  • Email delivery services
  • Payment gateways (e.g. Stripe)

Each service has its own privacy policy governing how they handle your data.

8. Your Rights

Under the New Zealand Privacy Act, you have the right to:

  • Request access to your personal information
  • Request correction of your personal information
  • Ask how your data is being used

To make a request, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Bounce Taupō

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.